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Good evening Carbs!

We hope everyone had an awesome evening?

So here it is, an official ASUS South Africa Carbonite Profile and discussion thread, in case you need to urgently reach us directly, or just to chat about our new
and exciting product offerings :)

We believe in making our consumers happy with great products, and after sales service.

This thread will be monitored, so feel free to pop us a message if you need anything!
 

PsyWulf

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Welcome mr/ms asus
A quick one

The Asus PL N12,there any way to disable the sleep mode? Its a pretty agitating feature and the facebook team's standard response to 'take to service center' didnt help in the least
 

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As much as I appreciate this I am kind of annoyed with Asus support in SA. Couple of years ago I had to RMA a motherboard and after two months I was sent back the same exact same motherboard I had sent. I then tried again to RMA it but was told the motherboard was now out of warranty. Technically it was out of warranty but only because of the slow RMA process that did not solve the issue. Now I'm stuck with the same half working motherboard.
 

ASUS South Africa

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Welcome mr/ms asus
A quick one

The Asus PL N12,there any way to disable the sleep mode? Its a pretty agitating feature and the facebook team's standard response to 'take to service center' didnt help in the least

We're checking internally on this for you, as it's not easily apparent whether this feature can be turned off.

Will update you once we have further info for you :)
 

ASUS South Africa

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As much as I appreciate this I am kind of annoyed with Asus support in SA. Couple of years ago I had to RMA a motherboard and after two months I was sent back the same exact same motherboard I had sent. I then tried again to RMA it but was told the motherboard was now out of warranty. Technically it was out of warranty but only because of the slow RMA process that did not solve the issue. Now I'm stuck with the same half working motherboard.

We apologize with how your case was handled back then.

However back then our local office was under different management, and did not treat RMAs as they were meant to be treated.

Today, our RMA turnaround time has been sped up.

We hope that we haven't lost you as a client due to past mistakes made by others.
 

souljazk

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Welcome mr/ms asus
A quick one

The Asus PL N12,there any way to disable the sleep mode? Its a pretty agitating feature and the facebook team's standard response to 'take to service center' didnt help in the least

I'll take a guess and say that you should be able to do this via Telnet / SSH , so look for that access and then see :)

OR if you can backup and access the config/settings, you may be able to edit them and upload them.
 

ASUS South Africa

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I'll take a guess and say that you should be able to do this via Telnet / SSH , so look for that access and then see :)

OR if you can backup and access the config/settings, you may be able to edit them and upload them.

In theory it should be reached through the unit's settings itself.

Trying to get further info, so that it can be a quick process should the setting be available.
 

PsyWulf

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I'll take a guess and say that you should be able to do this via Telnet / SSH , so look for that access and then see :)

OR if you can backup and access the config/settings, you may be able to edit them and upload them.
Port probe only gave Port80 being open,generally with the Asus Firmware you need to enable Telnet from the admin UI (a setting the PL-N12 doesn't have)
 

PsyWulf

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We're checking internally on this for you, as it's not easily apparent whether this feature can be turned off.

Will update you once we have further info for you :)
Grand thanks :) I'm currently sitting waiting for a refund of a few thousand because I bought a stack of these and they were totally unuseable due to this 'feature' ;)
 

ASUS South Africa

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Hello @ASUS South Africa

Could you please have a look at this thread: Thready McThreadface

And please see if you can assist me?

Hi Ravin,

After looking through your thread with the troubles you've been having, changing the settings and resetting the unit to no avail, and also updating the firmware,
my advise would be to take the unit back to where you bought it (as you've said it's under warranty still), and have them conduct further testing, and replace the unit for you if necessary.

All of the usual diagnosis steps have been taken, or suggested by other members.

I suspect the unit might need to be replaced for a new one.
 

JollyJamma

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I like this thread!!!!


Well done Asus for recognizing the need for this. People have had problems with Asus support prior and their complaints lead me to buying a Gigabyte motherboard.

I used to love the Asus support hub in Sandton City, I purchased many Asus boards and would recommend them to people. This was back in 2006 or so.
 

ASUS South Africa

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Nice one Asus!

@ASUS South Africa what are the policies in place regarding taking GPU coolers off to replace thermal paste and or putting a water block on, if it includes a warranty void if damaged sticker?

Unfortunately removing the original GPU cooler results in the warranty being void.

The standard thermal paste that comes with our GPUs are known for being of high quality.

Should you want a water-cooled GPU from ASUS, we'd highly recommend the ROG Poseidon 1080Ti: ROG-POSEIDON-GTX1080TI-P11G-GAMING | Graphics Cards | ASUS South Africa
 

Ravin'

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Hi Ravin,

After looking through your thread with the troubles you've been having, changing the settings and resetting the unit to no avail, and also updating the firmware,
my advise would be to take the unit back to where you bought it (as you've said it's under warranty still), and have them conduct further testing, and replace the unit for you if necessary.

All of the usual diagnosis steps have been taken, or suggested by other members.

I suspect the unit might need to be replaced for a new one.

Thanks for taking the time, much appreciated.

Okay I think I'll do that before it's too late. Thanks again :)
 

ambroseg1

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I have two R9 280x directCUII graphics cards. The fan closest to the I/O ports has failed on both cards (yes, on both cards). Is there a way of purchasing just the fans from ASUS??
 

ASUS South Africa

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I have two R9 280x directCUII graphics cards. The fan closest to the I/O ports has failed on both cards (yes, on both cards). Is there a way of purchasing just the fans from ASUS??

Hi ambroseg1,

Unfortunately we do not sell the GPU fans separately at this point.
 

Razia

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So out of interest. Can we RMA a card that we don't have a Proof of Purchase of?
 

ASUS South Africa

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So out of interest. Can we RMA a card that we don't have a Proof of Purchase of?

Good morning Razia,

In these types of situations, one would need to provide the serial number to the place where you purchased the component from,
which will be provided to the supplier where the component was obtained.

This will indicate the original date of purchase, and show whether or not the component is still within the warranty period or not.

Kind regards,
ASUS South Africa.
 

ASUS South Africa

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Welcome mr/ms asus
A quick one

The Asus PL N12,there any way to disable the sleep mode? Its a pretty agitating feature and the facebook team's standard response to 'take to service center' didnt help in the least

Good evening PsyWulf,

After liaising with our head office in this regard, they have informed us that they will be releasing an update for the firmware.

This update will allow you to disable the sleep function.

We kindly ask to allow a couple of weeks for our team at the head office in Taiwan to complete this task.

Once we receive further feedback in this regard, we'll update you accordingly from this thread.

Do let us know if you require any further information :)
 

Mo Facta

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I am an Asus supporter and both my motherboard and GPU are Asus. I feel you guys make quality parts. My RX 480 8GB Gaming has been working like a champion since day one.

If you look at my sig, you can see that the rest of my parts are fairly old, but pimped up with other peripherals as much as I can on the 1155 platform like an NVMe drive, water cooling, etc. My only complaint is that there is a well known issue with the Maximus IV Extreme-Z and USB3. Sometimes you lose half the ports and only a CMOS clear fixes it. Asus has never formally responded to this issue and it still plagues me. Not a huge issue, however, since I can just clear the CMOS and reload the OC profile. But yeah, that's the only problem I have ever encountered with an Asus product. There is just no fix for it. My guess is that it is a design flaw in power delivery to the USB3 ports.

Anyway, welcome to the forum and I think it's great that Asus is reaching out to its customers.

Cheers :)
 

xplodinfart

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Im going to take this with a,pinch of salt, there have been a couple of Asus support people over the years on carb, at some all of them dissapeared
 

PsyWulf

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Good evening PsyWulf,

After liaising with our head office in this regard, they have informed us that they will be releasing an update for the firmware.

This update will allow you to disable the sleep function.

We kindly ask to allow a couple of weeks for our team at the head office in Taiwan to complete this task.

Once we receive further feedback in this regard, we'll update you accordingly from this thread.

Do let us know if you require any further information :)
Brilliant!
 

ASUS South Africa

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Brilliant!

Hi PsyWulf!

Good news!



We have received the Beta firmware from our HQ in Taiwan, please see the link here: ASUS PL-N12 Kit Firmware (ver. 9.0.0.4_380_8153) download

Here is a guide on how to update the firmware, and disable the sleep function:

1. Log onto your PL-N12 Kit, and you'll be presented by themain 'Network Map' screen. Click on 'Firmware Version' at the top, this will take you to the
update firmware admin panel.

01.jpg

2. You'll be presented by this window, in this case as the firmware is a Beta, you'll need to upload the file you downloaded before Step 1.
Once you have selected the file, click on 'Upload'.

02_2.png

3. The unit will now begin the installation of the new firmware version, do not power off the unit during this process.

02.png

4. Once this has finished, log back into the PL-N12 Kit, you'll be presented again by the 'Network Map' main login screen, verify your new Firmware Version.

01.jpg

5. Now to disable the sleep function, on the left navigation pane, click on 'Administration'.

03.png

6. Ensure that you are under 'System' tab, then change the value next to 'Auto Logout', to 0.
Make sure to click 'Apply' at the bottom of the page.

04.png

And that is it, sleep function disabled!

Do let us know if you need any further information in this regard.

Kind regards,
ASUS South Africa.
 

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ASUS South Africa

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Thanks for the tag,missed the reply!

My refund for the return on all 5 these units just came in earlier this week. But if I do get any others i'll gladly give it a go :)

Thanks for the prompt response asusbuddy

Not a problem :)
 

PsyWulf

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Not a problem :)
Was a bit disappointed at the boilerplate response from the Asus ZA facebook,especially given how many asus network devices i've bought for personal use and clients,but your quick reaction and response has renewed my faith in Asus Networking
 

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