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ASUS South Africa

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Good evening Carbs!

We hope everyone had an awesome evening?

So here it is, an official ASUS South Africa Carbonite Profile and discussion thread, in case you need to urgently reach us directly, or just to chat about our new
and exciting product offerings :)

We believe in making our consumers happy with great products, and after sales service.

This thread will be monitored, so feel free to pop us a message if you need anything!
 

PsyWulf

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Welcome mr/ms asus
A quick one

The Asus PL N12,there any way to disable the sleep mode? Its a pretty agitating feature and the facebook team's standard response to 'take to service center' didnt help in the least
 

Tanka

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As much as I appreciate this I am kind of annoyed with Asus support in SA. Couple of years ago I had to RMA a motherboard and after two months I was sent back the same exact same motherboard I had sent. I then tried again to RMA it but was told the motherboard was now out of warranty. Technically it was out of warranty but only because of the slow RMA process that did not solve the issue. Now I'm stuck with the same half working motherboard.
 

ASUS South Africa

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Welcome mr/ms asus
A quick one

The Asus PL N12,there any way to disable the sleep mode? Its a pretty agitating feature and the facebook team's standard response to 'take to service center' didnt help in the least
We're checking internally on this for you, as it's not easily apparent whether this feature can be turned off.

Will update you once we have further info for you :)
 

ASUS South Africa

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As much as I appreciate this I am kind of annoyed with Asus support in SA. Couple of years ago I had to RMA a motherboard and after two months I was sent back the same exact same motherboard I had sent. I then tried again to RMA it but was told the motherboard was now out of warranty. Technically it was out of warranty but only because of the slow RMA process that did not solve the issue. Now I'm stuck with the same half working motherboard.
We apologize with how your case was handled back then.

However back then our local office was under different management, and did not treat RMAs as they were meant to be treated.

Today, our RMA turnaround time has been sped up.

We hope that we haven't lost you as a client due to past mistakes made by others.
 

souljazk

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Welcome mr/ms asus
A quick one

The Asus PL N12,there any way to disable the sleep mode? Its a pretty agitating feature and the facebook team's standard response to 'take to service center' didnt help in the least
I'll take a guess and say that you should be able to do this via Telnet / SSH , so look for that access and then see :)

OR if you can backup and access the config/settings, you may be able to edit them and upload them.
 

ASUS South Africa

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I'll take a guess and say that you should be able to do this via Telnet / SSH , so look for that access and then see :)

OR if you can backup and access the config/settings, you may be able to edit them and upload them.
In theory it should be reached through the unit's settings itself.

Trying to get further info, so that it can be a quick process should the setting be available.
 

PsyWulf

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I'll take a guess and say that you should be able to do this via Telnet / SSH , so look for that access and then see :)

OR if you can backup and access the config/settings, you may be able to edit them and upload them.
Port probe only gave Port80 being open,generally with the Asus Firmware you need to enable Telnet from the admin UI (a setting the PL-N12 doesn't have)
 

PsyWulf

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We're checking internally on this for you, as it's not easily apparent whether this feature can be turned off.

Will update you once we have further info for you :)
Grand thanks :) I'm currently sitting waiting for a refund of a few thousand because I bought a stack of these and they were totally unuseable due to this 'feature' ;)
 

ASUS South Africa

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Hello @ASUS South Africa

Could you please have a look at this thread: Thready McThreadface

And please see if you can assist me?
Hi Ravin,

After looking through your thread with the troubles you've been having, changing the settings and resetting the unit to no avail, and also updating the firmware,
my advise would be to take the unit back to where you bought it (as you've said it's under warranty still), and have them conduct further testing, and replace the unit for you if necessary.

All of the usual diagnosis steps have been taken, or suggested by other members.

I suspect the unit might need to be replaced for a new one.
 

JollyJamma

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I like this thread!!!!


Well done Asus for recognizing the need for this. People have had problems with Asus support prior and their complaints lead me to buying a Gigabyte motherboard.

I used to love the Asus support hub in Sandton City, I purchased many Asus boards and would recommend them to people. This was back in 2006 or so.
 

Flashgear

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Nice one Asus!

@ASUS South Africa what are the policies in place regarding taking GPU coolers off to replace thermal paste and or putting a water block on, if it includes a warranty void if damaged sticker?
 

ASUS South Africa

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Nice one Asus!

@ASUS South Africa what are the policies in place regarding taking GPU coolers off to replace thermal paste and or putting a water block on, if it includes a warranty void if damaged sticker?
Unfortunately removing the original GPU cooler results in the warranty being void.

The standard thermal paste that comes with our GPUs are known for being of high quality.

Should you want a water-cooled GPU from ASUS, we'd highly recommend the ROG Poseidon 1080Ti: ROG-POSEIDON-GTX1080TI-P11G-GAMING | Graphics Cards | ASUS South Africa
 

Ravin'

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Hi Ravin,

After looking through your thread with the troubles you've been having, changing the settings and resetting the unit to no avail, and also updating the firmware,
my advise would be to take the unit back to where you bought it (as you've said it's under warranty still), and have them conduct further testing, and replace the unit for you if necessary.

All of the usual diagnosis steps have been taken, or suggested by other members.

I suspect the unit might need to be replaced for a new one.
Thanks for taking the time, much appreciated.

Okay I think I'll do that before it's too late. Thanks again :)
 

ambroseg1

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I have two R9 280x directCUII graphics cards. The fan closest to the I/O ports has failed on both cards (yes, on both cards). Is there a way of purchasing just the fans from ASUS??
 

ASUS South Africa

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I have two R9 280x directCUII graphics cards. The fan closest to the I/O ports has failed on both cards (yes, on both cards). Is there a way of purchasing just the fans from ASUS??
Hi ambroseg1,

Unfortunately we do not sell the GPU fans separately at this point.
 

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