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Foxytech

Deadrange

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Hey have anyone bought from these guys? And if you have how was the service?

Thank you :)
 
I've changed to them as my default supplier since the entire Evetech drama started, think I've placed 3 orders over the last 6 months and never had issues. Parcels arrive in less than 24 hours (Next day) most of the time.

Would recommend they have amazing service and the prices are great!
 
Thank you man Appreciate the Response do you know where they are located by chance?
 
I think they're somewhere in Gauteng, well judging by how quickly my parcels have been arriving.
 
Thought I'd bump this thread with my own experience as they don't seem to have many reviews online and they deserve more exposure.

Foxytech have excellent online support, the person responding on their chat system was extremely prompt and helpful. I paid for my new Ryzen 9 5950x (they still have stock on the 5900x and 5600x still from what I can see) on the Friday afternoon (late), item shipped the following Monday morning and was in my hands Wednesday lunch time.

Looking at the parcel shipping detail, they're based in Nigel, but shipped directly through Rectron for my order.

I'll definitely be using them again.
 
So unfortunately I'm not here to leave a "WoW amazing service" comment.

Placed an order on the 18th, got processed on the 19th and then nothing up until today.

Can't reach them through support or phone and what I can tell they were last on discord the 20th not replying to current queries either.

(Edit: Also could this maybe please be moved to the correct subforum as I don't think it's a job discussion, thanks @mods )

Sent from my Redmi 8 using Tapatalk
 
Last edited:
So unfortunately I'm not here to leave a "WoW amazing service" comment.

Placed an order on the 18th, got processed on the 19th and then nothing up until today.

Can't reach them through support or phone and what I can tell they were last on discord the 20th not replying to current queries either.
I'm sorry to hear about your experience. I hope it will be resolved.
 
Just an update, I got my order on Monday so all sort off good. Would've really like to see better coms from them but maybe they have stuff going on that we don't know about as I saw on discord I wasn't the only one waiting for stuff with no update.

Sent from my Redmi 8 using Tapatalk
 
Hey Legends and Generally the most awesome people we have the pleasure to deal with (yes that is you reading this)

We can never fight with our fellow foxes, we love foxes, foxes are awesome and you should support them, I mean did you even look at Techfox Mascot <3

On a serious note, we have been dealing with COVID related outbreaks internally and it has been quite a challenge, so we dropped the ball on comms as we focussed on staff, family and friends to ensure everyone gets the support they need.

Much Love, Stay Safe and Stay Awesome.
The Foxytech Team
 
So unfortunately I'm not here to leave a "WoW amazing service" comment.

Placed an order on the 18th, got processed on the 19th and then nothing up until today.

Can't reach them through support or phone and what I can tell they were last on discord the 20th not replying to current queries either.

(Edit: Also could this maybe please be moved to the correct subforum as I don't think it's a job discussion, thanks @mods )

Sent from my Redmi 8 using Tapatalk

Unfortunately my experience pretty much echoes this exactly.

I placed an order on the evening of 11 November, received confirmation on the 12th.

After reaching out via live chat/trying to reply on mails etc, I received a response on the 23rd essentially stating that there was a mix-up at the supplier but that a plan had been made (they purchased via Takealot in order to complete the order) and courier would deliver by the morning of 24th. It was also mentioned that they had purchased it for less than I had paid them, so they wanted to refund the difference. They didn't though...

For transparency sake, I did receive a response between the 12th and the 23rd via their live chat - but it was also just a 'ahhhh orders fscked up but we're sorting it out'.

I thought that this was pretty decent customer service. I thought...

On the 26th, after I still have not received my order, I make contact again. At this point the accounts person is manning the live chat and forwards me correspondence between Foxytech and TCG, as there had apparently been issues with the collection ofthe item. I can see by the mail thread that attempts were made to resolve the issue with collection/delivery.

On 29 November TCG pitches with my order. Well, half of my order. I informed Foxytech that my order was for 2x units but I only received 1x. The difference in price makes sense now.

1 Dec I follow up by Email - no response.

2 Dec I had had enough so sent another mail informing that I have no problem paying for 1x UPS and the shipping, but require a refund for the undelivered unit. I included a supplier return document for 1x UPS, a copy of the original invoice received from Foxytech and our banking details. A reply was received from the MD stating that the lack of comms was due to them relocating to new offices. The reply also included a request to their accounts person to process a refund the following morning...

Guess who's still waiting for feedback as well as a refund...

Actually really shitty, there's plenty of room for any and all online tech retailers. But because there are so many, the margin of error is actually really low. If a company or its staff are going to have terrible communication and not stick to commitments, it reflects badly on the company. The people there seem great but the customer experience (especially as a first time customer of theirs), yikes.
 
I can't get over this gem:


When your service is shit, respond to customers with sarcasm and memes. That makes it all right apprently.
 
I can't get over this gem:


When your service is shit, respond to customers with sarcasm and memes. That makes it all right apprently.
Wow, just wow. That deserves a RFS

Sent from my Redmi 8 using Tapatalk
 
I can't get over this gem:


When your service is shit, respond to customers with sarcasm and memes. That makes it all right apprently.
wait.. what? Someone either is leaving there soon or gives 0 fucks about their job
 
Thanks for the mention @Nokx

Has been sorted, please refer to the MyBroadBand thread linked.


Quick edit as well. Let me just double-check on that issue for you @Flid and find out what on earth is going on.
 
Thanks for the mention @Nokx

Has been sorted, please refer to the MyBroadBand thread linked.


Quick edit as well. Let me just double-check on that issue for you @Flid and find out what on earth is going on.
Oh man, thats horrible. Really sucks to have Imposters pretending to be your business. Are all your Social Media accounts verified? If so maybe you can contact support to get those others de-listed.

Also, if I did request cat meme's would you send me some?
 
Oh man, thats horrible. Really sucks to have Imposters pretending to be your business. Are all your Social Media accounts verified? If so maybe you can contact support to get those others de-listed.

Also, if I did request cat meme's would you send me some?
Oh my, you will get a lot of cat meme's xD
 
funny socials
Most politically correct and diplomatic statement yet.
Their socials are a bit tacky - actually a whole lot tacky. Seems whoever is in that department is on tik.
Some absolutely bizarre comms from these foxy folks on that MyBB thread.
Oh well - if that's how to win over the customer I guess I'm out of touch.
 
Most politically correct and diplomatic statement yet.
Their socials are a bit tacky - actually a whole lot tacky. Seems whoever is in that department is on tik.
Some absolutely bizarre comms from these foxy folks on that MyBB thread.
Oh well - if that's how to win over the customer I guess I'm out of touch.
Did you see the update where it was revealed that the page sending the bizarre cat memes etc. was an impostor page, which the MyBB OP contacted instead of the real FoxyTech page? Bit of a shame that the company's good reputation is being dragged through the mud by some rando just for the memes.
 
Did you see the update where it was revealed that the page sending the bizarre cat memes etc. was an impostor page, which the MyBB OP contacted instead of the real FoxyTech page? Bit of a shame that the company's good reputation is being dragged through the mud by some rando just for the memes.
I did. Cat memes aside - and if you believe that story - there's still all the rest of the sheer weirdness. It's all just so bizarre.
 
Did you see the update where it was revealed that the page sending the bizarre cat memes etc. was an impostor page, which the MyBB OP contacted instead of the real FoxyTech page? Bit of a shame that the company's good reputation is being dragged through the mud by some rando just for the memes.
So unfortunately I'm not here to leave a "WoW amazing service" comment.

Placed an order on the 18th, got processed on the 19th and then nothing up until today.

Can't reach them through support or phone and what I can tell they were last on discord the 20th not replying to current queries either.

(Edit: Also could this maybe please be moved to the correct subforum as I don't think it's a job discussion, thanks @mods )

Sent from my Redmi 8 using Tapatalk

Unfortunately my experience pretty much echoes this exactly.

I placed an order on the evening of 11 November, received confirmation on the 12th.

After reaching out via live chat/trying to reply on mails etc, I received a response on the 23rd essentially stating that there was a mix-up at the supplier but that a plan had been made (they purchased via Takealot in order to complete the order) and courier would deliver by the morning of 24th. It was also mentioned that they had purchased it for less than I had paid them, so they wanted to refund the difference. They didn't though...

For transparency sake, I did receive a response between the 12th and the 23rd via their live chat - but it was also just a 'ahhhh orders fscked up but we're sorting it out'.

I thought that this was pretty decent customer service. I thought...

On the 26th, after I still have not received my order, I make contact again. At this point the accounts person is manning the live chat and forwards me correspondence between Foxytech and TCG, as there had apparently been issues with the collection ofthe item. I can see by the mail thread that attempts were made to resolve the issue with collection/delivery.

On 29 November TCG pitches with my order. Well, half of my order. I informed Foxytech that my order was for 2x units but I only received 1x. The difference in price makes sense now.

1 Dec I follow up by Email - no response.

2 Dec I had had enough so sent another mail informing that I have no problem paying for 1x UPS and the shipping, but require a refund for the undelivered unit. I included a supplier return document for 1x UPS, a copy of the original invoice received from Foxytech and our banking details. A reply was received from the MD stating that the lack of comms was due to them relocating to new offices. The reply also included a request to their accounts person to process a refund the following morning...

Guess who's still waiting for feedback as well as a refund...

Actually really shitty, there's plenty of room for any and all online tech retailers. But because there are so many, the margin of error is actually really low. If a company or its staff are going to have terrible communication and not stick to commitments, it reflects badly on the company. The people there seem great but the customer experience (especially as a first time customer of theirs), yikes.

To be fair, @Foxytech is apparently also a rando dragging their own name through the mud by their own actions... The situation linked to on MyBB is a total mess. A different kind of mess, but a mess, nonetheless.
 
and if you believe that story
It's pretty easy to see that there are two FB pages, and the one OP was chatting to was the wrong one.

there's still all the rest of the sheer weirdness. It's all just so bizarre.
Do you mean the talk of spanking and the memes on their twitter? I guess it's a bit odd but not exactly as egregious as telling your client he is a "bad kitty" for being impatient when an order is messed up.
 

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