Customize a ticket system for a pc repair shop

[ScorpioMan]

Position Available: Develop / Modify a ticketing system to "track" computer repairs
Salary: 0 - 2500
Starting Date: ASAP
Location: Anywhere
Job Description/Requirements:

I am looking for someone to customize a ticket system, something like OSticket , or offer an alternative.

I want a customer to be able to log a repair on my website

Something like this :

Click a button
Select laptop
Brand
Model number and serial
describe issue
fill in ram/hdd size
charger included or not
Click submit

We get a ticket / quote request with the customer details and we can respond, i would like the information the customer fills in to be printable or be able to export it to pdf

On the admin side i would ofcourse like to have something like
accept ticket,
change the status to assigned,
on the bench / repair in progress
repair completed / send quote

I have used OSticket in the past before and it works great but i honestly have no time to fiddle with it , i am also open to suggestion on something that can be bought off codecanyon and YOU customize it to fit the need of my repair process.

 

[Oj0]

I haven’t used it myself, but what about RepairShopr?

Yes, it has monthly fees, but custom dev isn’t cheap at all - at least not if you want code that isn’t buggy, is decently optimized, doesn’t have 100 vulnerabilities, etc. With POPIA coming into full effect soon, vulnerabilities could bankrupt you with a single exposure (fines starting at R 10k per leaked record up to a maximum of R 10 million and/or ten years in prison). You’re unlikely to find something POPIA compliant, but as it’s our version of GDPR, GDPR compliance should do.

 

[ScorpioMan]

I haven’t used it myself, but what about RepairShopr?

Yes, it has monthly fees, but custom dev isn’t cheap at all - at least not if you want code that isn’t buggy, is decently optimized, doesn’t have 100 vulnerabilities, etc. With POPIA coming into full effect soon, vulnerabilities could bankrupt you with a single exposure (fines starting at R 10k per leaked record up to a maximum of R 10 million and/or ten years in prison). You’re unlikely to find something POPIA compliant, but as it’s our version of GDPR, GDPR compliance should do.

I Have been looking at this for a while and almost signed up before our beloved covid hit.

I cant justify 800 per month on the system at the moment, i need to plan for rent and personnel for the new year .

The system will basically be just for tracking repairs and wont be linked to any cms system, at least not yet.

I will look into something a bit more secure and compliant maybe 6 months after making the move to new premises

 

[Nemo415]

I am sure you want something pre built and awesome, but it would be fun to build something using a google form, (which goes to a google sheet) and then use IFTTT to send out emails and update tickets in google sheets

 

[ScorpioMan]

I am sure you want something pre built and awesome, but it would be fun to build something using a google form, (which goes to a google sheet) and then use IFTTT to send out emails and update tickets in google sheets

I am sure i would be able to do something myself i had the time but honestly, time is one thing i dont have, between the travels and 20 hour workdays, i am honestly gatvol of worrying over other things hence the post lol.

 

[Oj0]

lol

At least you can laugh about it

A better idea (and free!) would just be to take a few minutes each day and drop each a mail.

Good day,

I trust you are well.

This is just an update to let you know that your laptop is number # in the queue to be assessed.

Kind Regards,
Scorps

Good day,

I trust you are well.

This is just an update to let you know that your laptop is currently under assessment.

Kind Regards,
Scorps

Good day,

I trust you are well.

This is just an update to let you know we are currently awaiting replacement parts for your laptop and the ETA is date.

Kind Regards,
Scorps

 

[ScorpioMan]

At least you can laugh about it

A better idea (and free!) would just be to take a few minutes each day and drop each a mail.

No lol, i want to be lazy lol.

its hard to this for about 30 devices a week coupled with average of 2500ks of travelling weekly.

end of the day is meant for work that came in during the day when not there, but if i cant find a solution in my budget then i might be forced to do this

 

[Oj0]

i want to be lazy lol.

I even made the templates for you...

 

[Sunshine]

Freshdesk is cool.

 

[blogbytes]

Have a look at odoo

Odoo Helpdesk

Manage your customer service with Odoo Helpdesk. Odoo Helpdesk is optimized for your team's productivity

www.odoo.com

You can install the community version on your server. You can get a cheap VPS to run it.

I know a company that uses their help desk tool, and I believe it can do what you're after. they also have a whole plethora of other modules, like invoicing and crm that all link together.

Community edition. You can give it a go on your PC.

Download | Odoo

www.odoo.com

Sent from my IN2020 using Tapatalk

 

[Astros]

Zendesk is my Go To for support tickets, You can mod your website to send the support query/form to support@mycompany and filter it and assign tickets like that.

All you will need is a Custom form to be implemented and send to a email dedicated for Zendesk

 

[Phence]

Zendesk is my Go To for support tickets, You can mod your website to send the support query/form to support@mycompany and filter it and assign tickets like that.

All you will need is a Custom form to be implemented and send to a email dedicated for Zendesk

Very expensive it seems, the free versions are crippled so not much use I would assume. They're obviously trying to push people to higher tiered products.

 

[dalion619]

Very expensive it seems, the free versions are crippled so not much use I would assume. They're obviously trying to push people to higher tiered products.

There is no free version. Zendesk is a suite of products but it’s the best in class.

@ScorpioMan86 I would consider the Google Forms solution especially if you plan on moving later and want to import that data somewhere else.

 

[Astros]

I agree, Zendesk is pay to play however it is really really worth the hassle, You can even introduce a SLACK channel for even better communication between your employees for repairs if they were to work ways out or if you are somewhere and would like to remind them in a #Support channel or something. and they are compatible with eachother.

 

[Astros]

But All in all I agree with @dalion619 on the Google forms if you want to move later on without the data incompatible hassle.

 

[Rapid_Developer]

Hi, I have quite an extensive portfolio of helpdesk projects i've developed using osticket. I will happily assist you so that you won't have to pay the crazy subscription fees that all those cloud based helpdesks charge.