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Courier Options for SMEs in Outlying areas

BlackRaven

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Hey guys, if anybody else is running a business in a small town and you ship fairly regularly, would appreciate a heads up on what the best courier solution is that you have found?

We've been using TCG for little over a year now after signing up for a prepaid account being promised a flat rate of R85.
This subsequently became R110 and as of late randomly is sometime R125. This despite our volumes having gone up from 7 per week average to 15, not including supplies coming in.

This has become a nightmare in terms of trying to budget, handle customer expectations, and still offer value.

While the delivery staff themselves have been great, always helpful and very friendly; Customer service has been pretty weak in terms of answering our queries, their billing system is a mess with double line items, random "balance carried forward" that don't add up, and then fudging of the numbers to get things to balance.

I'm awaiting feedback from Fastway, as per most of the suggestions we've received, but those that have suggested them are in Major centers - based in a small town, our packages have an extra hop to make.
 

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