PW_DESTINY
Senior Member
- Joined
- Sep 3, 2020
- Messages
- 266
- Reaction score
- 39
- Points
- 2,535
Seller: @Lez
Buyer: @PW_DESTINY
DEAL THREAD: Samsung 24" Monitor 1080p (S24D390HL)
So I purchased and paid for the Monitor on this Sunday past (18 October). The item was delivered toda y (Wednesday, 21 Oct). It was well packaged, the seller went above and beyond in this regard. Shipping also ended up being more expensive and the seller said he would cover the additional costs as postnet required oriignal packaging which he did not have and an alternative courier had to be used. This all lead me believe that I was dealing with a great person. He was efficient with shipping and made every effort, I guess he was happy to get rid of the monitor.
Unfortunately, once I set it up, I noticed it had a few dead pixels. (see image below, although hard to see in pictures). I contacted the seller and advised him accordingly and sent him the same image with circled dead pixels. He responded that he was using the monitor and there were no dead pixels. I stated that it was not possible that it happened during shipping or when I first set it up. I suggested that he propose a solution, to which he stated that the paid x-amount for packaging and delivery etc and that he was not prepared to provide any compensation. I stated that I was rather looking for a return and full refund.
One of the questions I had specifically asked him (via whatsapp and I have the transcript if needed), was whether the monitor had any dead pixels - to which he responded in the negative. He also said that there were no scratches marks etc ., which is also not entirely true (as the base does have some scratching etc, I was happy to overlook that).
I believe that it's impossible that 4 or 5 noticeable dead pixels suddenly appeared when I switched the monitor on for the first time. I believe that there is no way that the seller didn't know they were present and sold the item without disclosing this. In fact he blatantly lied about it when the question was raised before the deal was concluded.
Guess you have to be wary of everyone these days! I was excited about getting my first monitor (for laptop and nuc) and I'm highly disappointed with how some people operate.
IMAGE:
Buyer: @PW_DESTINY
DEAL THREAD: Samsung 24" Monitor 1080p (S24D390HL)
So I purchased and paid for the Monitor on this Sunday past (18 October). The item was delivered toda y (Wednesday, 21 Oct). It was well packaged, the seller went above and beyond in this regard. Shipping also ended up being more expensive and the seller said he would cover the additional costs as postnet required oriignal packaging which he did not have and an alternative courier had to be used. This all lead me believe that I was dealing with a great person. He was efficient with shipping and made every effort, I guess he was happy to get rid of the monitor.
Unfortunately, once I set it up, I noticed it had a few dead pixels. (see image below, although hard to see in pictures). I contacted the seller and advised him accordingly and sent him the same image with circled dead pixels. He responded that he was using the monitor and there were no dead pixels. I stated that it was not possible that it happened during shipping or when I first set it up. I suggested that he propose a solution, to which he stated that the paid x-amount for packaging and delivery etc and that he was not prepared to provide any compensation. I stated that I was rather looking for a return and full refund.
One of the questions I had specifically asked him (via whatsapp and I have the transcript if needed), was whether the monitor had any dead pixels - to which he responded in the negative. He also said that there were no scratches marks etc ., which is also not entirely true (as the base does have some scratching etc, I was happy to overlook that).
I believe that it's impossible that 4 or 5 noticeable dead pixels suddenly appeared when I switched the monitor on for the first time. I believe that there is no way that the seller didn't know they were present and sold the item without disclosing this. In fact he blatantly lied about it when the question was raised before the deal was concluded.
Guess you have to be wary of everyone these days! I was excited about getting my first monitor (for laptop and nuc) and I'm highly disappointed with how some people operate.
IMAGE: