Deal Thread URL: [Reseller] - AMD Ryzen™ 3000 Series Processors - Come Look! | Resellers Forum
Seller: @Senshi
Buyer: @BillNaaai
Description of Bad Deal: Buyer physically damaged cpu pins on product he sent back for RMA on fan that was faulty out of the box.
I sold the buyer a brand new Ryzen 5 3600 CPU on the 30th of September 2020. The cpu was shipped the same day still and was delivered on the 1st of October 2020.
Fast forward a few days and the buyer then contacts me on whatsapp the 6th of October 2020 at 7pm at night mentioning to me that the stock AMD CPU fan was making a noise. After a bit of back and forth investigation I determined that the fan is indeed faulty.
I then confirmed with the buyer on whatsapp the next day 7th October 2020 that I will be replacing the fan. I then confirmed a little later the same day that I will be replacing both the cpu and cooler. In the interrim I purchased another Ryzen 5 3600 cpu from my supplier at my cost.
I packaged the new replacement cpu and fan and arranged with my couriers to collect the cpu on Friday the 9th of October 2020 so that it is delivered to the buyer on Monday the 12th of October 2020 and then have the same couriers collect the 1st cpu and cooler (which was faulty). In good faith I sent the replacement/RMA cpu & cooler as to ensure the buyer is not disrupted and without a pc during the RMA process. I sent the buyer an email explaining the process including the waybill for the delivery back to me and asked him to print it. This he did not do which then created further confusion with the couriers when they delivered the new replacement product.
During this process I covered shipping both ways to the buyer.
On 14th October 2020 the 1st cpu with the faulty cooler arrived and I proceeded to open the package. I then inspected the packaging and the physical components and checked that the fan was indeed faulty (out of the box failure). I then inspected the CPU and this is where the problem starts. There were 2 sets of bent pins on the cpu.
I immediately contacted the buyer and explained this to him. In this case due to physical damage the warranty on the 1st cpu is now voided. This also means my supplier will not honor the warranty either.
I confirmed and sent photos of the cpu box etc to the buyer and could not confirm any physical damage to the box OR the CPU packaging during shipping. The CPU and cooler still had thermalpaste on them as well.
The buyer then sent me a supposed picture of the cpu he took before sending it. (which I find highly unlikely as clearly he did not have time to clean the thermal paste off the cpu and cooler, but had time to take a picture of the pins?) Unfortunately I have no way of validating this picture as it's of the CPU alone and it's a single low resolution picture.
I then offered the buyer 2 resolutions 1. the he pays for the replacement to cover the cost of the now physically damaged CPU or 2. That I send him the damaged cpu back and he sends me the other cpu back while he keeps the working cooler.
The buyer then got his parents involved and after some back and forth settled on option 2. I then mentioned to the buyer that there will be a handling fee of 15% of the initial purchase price of the cpu as the "replacement" cpu I sent him is now 2nd hand and I cannot resell it as new. To recoup lost costs in both shipping and value of the product I requested a 15% handling fee. I also then asked the buyer to cover the 2nd round of shipping at his expense. The total for all this came to R804.85. The buyer then got into an arguement with me regarding how he feels it's unfair that he is charged a handling fee for the cpu. He then also mentioned to me that he has no money at the moment to cover the mentioned costs.
The buyer then took the stance of being the "customer" and as such is not responsible for the initial faulty cooler. Let me state for the record that out of boxes failure is rare but it does happen on new products. I had no way of knowing the cpu cooler would be faulty out of the box as the buyer received a brand new sealed cpu. I then did due diligence and sent him a replacement cooler and was returned a physically damaged cpu instead.
I then decided to rather sort the problem out and waived the 15% handling fee and requested that the buyer cover the shipping fees.
I then mentioned that I was prepared to wait till the end of October 2020 for the shipping fees due to the buyer saying he has no money.
I then subsequently found out that the same buyer who has no money, then went and purchased an AIO liquid cooler link and has expressed interest in a gaming monitor link. This all the while he has "0 money" to cover the shipping on the blunder he is responsible for.
I feel I've acted in a reasonable and forthcoming matter in this situation, I feel as a shop I've gone over and above as to what the standard industry practice is by trying to help out a customer and a fellow Carbie and in the process I have now been burnt and took the financial hit. Yes I'm aware that these things form part of having a retail store however this deal originating on Carbonite is the reason for this thread.
I am not happy being taken for a fool nor being told the buyer "has 0 money" when he is constantly buying other parts and telling others in discord how much money he and his relatives have. He was also banned from discord already due to his behaviour and threats against staff of Carbonite. I am not prepared to let my morals and ethics in how I conduct business in both my private and personal capacity be changed. I believe to do things the right way and give people the benefit of the doubt when something goes wrong.
Seller: @Senshi
Buyer: @BillNaaai
Description of Bad Deal: Buyer physically damaged cpu pins on product he sent back for RMA on fan that was faulty out of the box.
I sold the buyer a brand new Ryzen 5 3600 CPU on the 30th of September 2020. The cpu was shipped the same day still and was delivered on the 1st of October 2020.
Fast forward a few days and the buyer then contacts me on whatsapp the 6th of October 2020 at 7pm at night mentioning to me that the stock AMD CPU fan was making a noise. After a bit of back and forth investigation I determined that the fan is indeed faulty.
I then confirmed with the buyer on whatsapp the next day 7th October 2020 that I will be replacing the fan. I then confirmed a little later the same day that I will be replacing both the cpu and cooler. In the interrim I purchased another Ryzen 5 3600 cpu from my supplier at my cost.
I packaged the new replacement cpu and fan and arranged with my couriers to collect the cpu on Friday the 9th of October 2020 so that it is delivered to the buyer on Monday the 12th of October 2020 and then have the same couriers collect the 1st cpu and cooler (which was faulty). In good faith I sent the replacement/RMA cpu & cooler as to ensure the buyer is not disrupted and without a pc during the RMA process. I sent the buyer an email explaining the process including the waybill for the delivery back to me and asked him to print it. This he did not do which then created further confusion with the couriers when they delivered the new replacement product.
During this process I covered shipping both ways to the buyer.
On 14th October 2020 the 1st cpu with the faulty cooler arrived and I proceeded to open the package. I then inspected the packaging and the physical components and checked that the fan was indeed faulty (out of the box failure). I then inspected the CPU and this is where the problem starts. There were 2 sets of bent pins on the cpu.
I immediately contacted the buyer and explained this to him. In this case due to physical damage the warranty on the 1st cpu is now voided. This also means my supplier will not honor the warranty either.
I confirmed and sent photos of the cpu box etc to the buyer and could not confirm any physical damage to the box OR the CPU packaging during shipping. The CPU and cooler still had thermalpaste on them as well.
The buyer then sent me a supposed picture of the cpu he took before sending it. (which I find highly unlikely as clearly he did not have time to clean the thermal paste off the cpu and cooler, but had time to take a picture of the pins?) Unfortunately I have no way of validating this picture as it's of the CPU alone and it's a single low resolution picture.
I then offered the buyer 2 resolutions 1. the he pays for the replacement to cover the cost of the now physically damaged CPU or 2. That I send him the damaged cpu back and he sends me the other cpu back while he keeps the working cooler.
The buyer then got his parents involved and after some back and forth settled on option 2. I then mentioned to the buyer that there will be a handling fee of 15% of the initial purchase price of the cpu as the "replacement" cpu I sent him is now 2nd hand and I cannot resell it as new. To recoup lost costs in both shipping and value of the product I requested a 15% handling fee. I also then asked the buyer to cover the 2nd round of shipping at his expense. The total for all this came to R804.85. The buyer then got into an arguement with me regarding how he feels it's unfair that he is charged a handling fee for the cpu. He then also mentioned to me that he has no money at the moment to cover the mentioned costs.
The buyer then took the stance of being the "customer" and as such is not responsible for the initial faulty cooler. Let me state for the record that out of boxes failure is rare but it does happen on new products. I had no way of knowing the cpu cooler would be faulty out of the box as the buyer received a brand new sealed cpu. I then did due diligence and sent him a replacement cooler and was returned a physically damaged cpu instead.
I then decided to rather sort the problem out and waived the 15% handling fee and requested that the buyer cover the shipping fees.
I then mentioned that I was prepared to wait till the end of October 2020 for the shipping fees due to the buyer saying he has no money.
I then subsequently found out that the same buyer who has no money, then went and purchased an AIO liquid cooler link and has expressed interest in a gaming monitor link. This all the while he has "0 money" to cover the shipping on the blunder he is responsible for.
I feel I've acted in a reasonable and forthcoming matter in this situation, I feel as a shop I've gone over and above as to what the standard industry practice is by trying to help out a customer and a fellow Carbie and in the process I have now been burnt and took the financial hit. Yes I'm aware that these things form part of having a retail store however this deal originating on Carbonite is the reason for this thread.
I am not happy being taken for a fool nor being told the buyer "has 0 money" when he is constantly buying other parts and telling others in discord how much money he and his relatives have. He was also banned from discord already due to his behaviour and threats against staff of Carbonite. I am not prepared to let my morals and ethics in how I conduct business in both my private and personal capacity be changed. I believe to do things the right way and give people the benefit of the doubt when something goes wrong.