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Bad deal with Billnaai, as a reseller.

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Senshi

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Deal Thread URL: [Reseller] - AMD Ryzen™ 3000 Series Processors - Come Look! | Resellers Forum
Seller: @Senshi
Buyer: @BillNaaai
Description of Bad Deal: Buyer physically damaged cpu pins on product he sent back for RMA on fan that was faulty out of the box.

I sold the buyer a brand new Ryzen 5 3600 CPU on the 30th of September 2020. The cpu was shipped the same day still and was delivered on the 1st of October 2020.

Fast forward a few days and the buyer then contacts me on whatsapp the 6th of October 2020 at 7pm at night mentioning to me that the stock AMD CPU fan was making a noise. After a bit of back and forth investigation I determined that the fan is indeed faulty.

I then confirmed with the buyer on whatsapp the next day 7th October 2020 that I will be replacing the fan. I then confirmed a little later the same day that I will be replacing both the cpu and cooler. In the interrim I purchased another Ryzen 5 3600 cpu from my supplier at my cost.
I packaged the new replacement cpu and fan and arranged with my couriers to collect the cpu on Friday the 9th of October 2020 so that it is delivered to the buyer on Monday the 12th of October 2020 and then have the same couriers collect the 1st cpu and cooler (which was faulty). In good faith I sent the replacement/RMA cpu & cooler as to ensure the buyer is not disrupted and without a pc during the RMA process. I sent the buyer an email explaining the process including the waybill for the delivery back to me and asked him to print it. This he did not do which then created further confusion with the couriers when they delivered the new replacement product.

During this process I covered shipping both ways to the buyer.

On 14th October 2020 the 1st cpu with the faulty cooler arrived and I proceeded to open the package. I then inspected the packaging and the physical components and checked that the fan was indeed faulty (out of the box failure). I then inspected the CPU and this is where the problem starts. There were 2 sets of bent pins on the cpu.

I immediately contacted the buyer and explained this to him. In this case due to physical damage the warranty on the 1st cpu is now voided. This also means my supplier will not honor the warranty either.

I confirmed and sent photos of the cpu box etc to the buyer and could not confirm any physical damage to the box OR the CPU packaging during shipping. The CPU and cooler still had thermalpaste on them as well.

The buyer then sent me a supposed picture of the cpu he took before sending it. (which I find highly unlikely as clearly he did not have time to clean the thermal paste off the cpu and cooler, but had time to take a picture of the pins?) Unfortunately I have no way of validating this picture as it's of the CPU alone and it's a single low resolution picture.

I then offered the buyer 2 resolutions 1. the he pays for the replacement to cover the cost of the now physically damaged CPU or 2. That I send him the damaged cpu back and he sends me the other cpu back while he keeps the working cooler.

The buyer then got his parents involved and after some back and forth settled on option 2. I then mentioned to the buyer that there will be a handling fee of 15% of the initial purchase price of the cpu as the "replacement" cpu I sent him is now 2nd hand and I cannot resell it as new. To recoup lost costs in both shipping and value of the product I requested a 15% handling fee. I also then asked the buyer to cover the 2nd round of shipping at his expense. The total for all this came to R804.85. The buyer then got into an arguement with me regarding how he feels it's unfair that he is charged a handling fee for the cpu. He then also mentioned to me that he has no money at the moment to cover the mentioned costs.

The buyer then took the stance of being the "customer" and as such is not responsible for the initial faulty cooler. Let me state for the record that out of boxes failure is rare but it does happen on new products. I had no way of knowing the cpu cooler would be faulty out of the box as the buyer received a brand new sealed cpu. I then did due diligence and sent him a replacement cooler and was returned a physically damaged cpu instead.


I then decided to rather sort the problem out and waived the 15% handling fee and requested that the buyer cover the shipping fees.
I then mentioned that I was prepared to wait till the end of October 2020 for the shipping fees due to the buyer saying he has no money.

I then subsequently found out that the same buyer who has no money, then went and purchased an AIO liquid cooler link and has expressed interest in a gaming monitor link. This all the while he has "0 money" to cover the shipping on the blunder he is responsible for.

I feel I've acted in a reasonable and forthcoming matter in this situation, I feel as a shop I've gone over and above as to what the standard industry practice is by trying to help out a customer and a fellow Carbie and in the process I have now been burnt and took the financial hit. Yes I'm aware that these things form part of having a retail store however this deal originating on Carbonite is the reason for this thread.

I am not happy being taken for a fool nor being told the buyer "has 0 money" when he is constantly buying other parts and telling others in discord how much money he and his relatives have. He was also banned from discord already due to his behaviour and threats against staff of Carbonite. I am not prepared to let my morals and ethics in how I conduct business in both my private and personal capacity be changed. I believe to do things the right way and give people the benefit of the doubt when something goes wrong.
 
To clarify, the purchases made were with take a lot vouchers. I knew that this would not be a valid option to offer a BUSINESS takealot vouchers. If it was me and Senshi with a 1 on 1 deal I would have made the offer of the vouchers.

however I made the purchase of the CPU through his company. Logically speaking, a company would naturally not accept vouchers to cover a cost.

I asked my parents to cover the cost and my father and mother came back with 2 responses: pay for the shipping fee and not the 15% handling fee. The second response was that they will not give me money as they cannot bail me out in life whenever I need it.

I have major respect for Senshi as he has helped me in every step of my journey here at Carb, to have this posted without him even contacting me with regards to this post to ask for clarity is a shock to me. I do take full fault for making a purchase that was unclear to Senshi about the means of purchasing. I did however decline the monitor because I have 0 money and do no have enough takealot vouchers for it.

at the end of the day if Senshi gives me time to work this holiday I will pay him.

Apologies for any misunderstandings, I will get this sorted.
 
Where would you like the payment? To your Private Account or Performance PCs? Please let me know
 
To clarify, the purchases made were with take a lot vouchers. I knew that this would not be a valid option to offer a BUSINESS takealot vouchers. If it was me and Senshi with a 1 on 1 deal I would have made the offer of the vouchers.

however I made the purchase of the CPU through his company. Logically speaking, a company would naturally not accept vouchers to cover a cost.

I asked my parents to cover the cost and my father and mother came back with 2 responses: pay for the shipping fee and not the 15% handling fee. The second response was that they will not give me money as they cannot bail me out in life whenever I need it.

I have major respect for Senshi as he has helped me in every step of my journey here at Carb, to have this posted without him even contacting me with regards to this post to ask for clarity is a shock to me. I do take full fault for making a purchase that was unclear to Senshi about the means of purchasing. I did however decline the monitor because I have 0 money and do no have enough takealot vouchers for it.

at the end of the day if Senshi gives me time to work this holiday I will pay him.

Apologies for any misunderstandings, I will get this sorted.
The issue here is that you "apparently" had no money to pay for the shipping, yet continued to purchase other hardware.

You could have just as easily sold the vouchers and at least sorted me out. Clearly fixing the situation was less important than you buying other stuff. That is the reason for the bad deal.

This AFTER I even gave up on the handling fee and taking the R1000 odd loss on the cpu (which is now 2nd hand).

You've made this situation happen over effectively R160. The financial part of it is only part of the problem, it's how you treated me and this situation after the fact that brought us here.

I didn't wish to open a bad deal initially nor am I a vindictive person, but I feel if you are okay with doing this to me, you would do it to others too. I really hate drama, I have enough of my own, but this whole situation could've been avoided had you actually treated me with respect and owned up to the mess you created.

Anyway this whole thing has dragged on far too long and taken up enough of everyone's time. I'd like to put this to bed now.
 
Im probably going to get nailed for commenting on this one (I was given permission to though) - but I would like to clear some of jazz hands and smoke and mirrors here so everyone who reads this thread gets the actual clear picture here.

You @BillNaaai joined the discord and immediately start slapping your dick around and settled in like a bad rash - flaunting the millions your dad makes, to offering to sell your sisters cellphone number for money, flaunting that you had already sold it for money at one stage, to asking for car advice, and when you get good car advice, you start flinging around how you already know and that you are a <insert Minor age here> with 25 years driving experience, and moaning about how you never got paid for your chores that week.

You then got banned from discord, and in doing so, accuse people of bullying you and you report Ageless's discord account. (Keep in mind no one actually wanted to have anything to do with you) - yet you persisted with this arrogant persona.

You then get banned from Discord. And in doing so, REPORT Ageless' account to Discord.

Somehow another Carbies father gets a call about YOU, while he is in another country, with details about the school you are in and asking for you - we still dont know how this happened.

You proceed to then post a

thread begging to be unbanned. Ageless despite much protest from most of the discord members, unbanned you.

While your behavior was "dialed back" there were many an incident where your usual arrogant self made an appearance.
Ignoring Senshi's advice, looking to buy other Computer cases despite you committing to Senshi to buy a new case, and if it wasnt for a group Voice Chat, you would have bought a PC case that was not fit for purpose, but the hilarious thing is you only found out it wasnt fit for purpose because Senshi told you it wasnt when he found out which case you wanted (despite him making going through the effort of organizing you the case you originally wanted from him.)

Senshi even went as far as defending you from the people that could no longer tolerate you.

Do you want to know WHY people ended up being unhelpful and as you put it "trolled" you - it was because your behavior was unacceptable and yet you felt it was still OK to continue despite people time and time again telling you what you shouldnt be doing and sending clear social ques.

You had people on the discord server help you put your PC together while you live streamed it - which can only be described as an incredibly taxing experience, honestly watching you build that PC made The Verge's build look like the book of life.

The build below:
image.png


But never mind, because this is PC #4 you have built you knew what you were doing so its fine.

You proceeded to "forget" the lesson you learnt in "Im sorry" thread, and eventually get yourself BANNED AGAIN from the discord server after posting some distasteful memes.

Then CPU-gate happened.

You sent the original (now damaged) CPU back to Senshi, and you couldnt even be bothered to wipe the thermal paste off of it, instead you sandwiched the CPU in its plastic holder thermal paste and all and clearly at some pointed damaged the CPU and sent it back. All while Senshi went over and beyond the call of duty here to help you, you didnt even have enough respect to clean the equipment up before you sent it back.

Let not even go into waybill scenario, where your lack of literacy was rather evident.

Maybe in your What should I study... | Smack talk someone should suggest learning to take instructions as a University Major.


After you KNEW about the damaged CPU and the costs involved, you start dibsing on items:



Im not sure where you get these take a lot vouchers from, but you clearly have R1000's of rands worth of them because you offer another carbie them:


Im sure if you paid Senshi in Takealot vouchers, he might have accepted one in lieu of the costs you owed him for your stuff up.

On Monday you CLEARLY BOUGHT R4500 worth of 3D Printer equipment.



I have EXTREMELY STRONG evidence you bought a 3D printer (AFTER CPU GATE), and in voice conversations with you have no qualms ripping off your friends. We had conversations about you "lending" your Fortnite account to a friend for the last 2 years, and you desperately trying to sell it and you wouldnt even give him a kickback for all of the stuff he unlocked on that account.


Would you like to tell the truth to Carbonite why you didnt buy the gaming screen you were so clearly interested in? Because it certainly wasnt the fact you were out of money.

The true reason you didnt buy the gaming monitor was because you had some gullible "friend" you RIPPED OFF and traded your piece of crap 60hz monitor in for his R9K Alienware 1440p monitor because he was uninformed and you were opportunistic, and only paid him R3500 for it.

And in your own head it wasnt a scummy move, it was just an ideal opportunity. (As you yourself, in your own words said)

What an absolute scummy move. Honestly, somehow you have escaped being permabanned but I hope you get you just desserts.

I mean somehow you found a level more scummy than selling your own sisters cellphone number for money.


Quite frankly I dont care whether what you did on discord was to muster up some laughs and try fit in with the crowd. You werent funny.


So please... dont come here and feign poverty and how you had no money, and how mommy and daddy wont bail you out because its a lesson you need to learn, because you had the means to correct a wrong you made.

And quite frankly I hope you show your mother this thread and this reply. If you were my kid, Id be pretty disappointed in the current result.


Maybe you should start studying how to be a half decent, ethical human being before deciding on what to study in university, because being a decent person will get you to far better places than any degree. Pro tip.
 
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Upon private conversation with my mother, I will pay the full fee by the morning.

I am glad this will be resolved now but as someone who knows both you and Senshi from Carbonite's Discord server I must say I am disappointed in you Bill...

I have advised you multiple times in pm about the nature and frequency of your purchases.
I have also questioned your purchases before and after, this has all been in a misguided effort to help you.
But as the saying goes ''to fall on deaf ears'', it has been mostly ineffective.

In short I don't think you can be considered as someone financially savvy.
Yes I am aware of the numerous fantastic bargains you miraculously manage to score but that is not the same at all especially if gained at the expense of others.
You are fully aware of the harsh words I have had with you over whatsapp and my personal opinion of your actions.

This alone is enough to make most people dislike you but it is not even why you are so disliked.
There are too many factors to list but your stubbornness is one of the many reasons.

You have had one too many ''learning experiences'' in the short time you joined the community.
And the fact you haven't really grown from this shows.

Being a Carbonite member is a privilege, now I don't think your recent behavior warrants a ban from Carbonite because I genuinely believe there is still hope for you. I definitely know that people like Senshi have helped you become a somewhat better person...

The strange thing is that there is a certain eagerness about you. You do seem willing to improve or correct your wrongs and this has a fantastical charm to it, like a puppy who is regretful for destroying a sofa. It's as if I'm reading a good book and waiting in anticipation for a surprise ending.

But the fact remains that the damage is done. There are several people who have their opinions about you set in stone and you can shrug this of but when my close friends want nothing to do with you it makes me question why I'm still hanging on. And to clarify, YES, their dislike is valid.

But still, I wonder how much your age and upbringing (in terms of a sheltered environment) has to play in your behaviour...
I imagine you would not have been so disagreeable if you had joined at the age I assume most of us did.

You are in that unique phrase of your life where you are able to make adult decisions and actions but without adult consequences.
Frustratingly so for the adults who do deal with you. Just remember your parents wont always be there to bail you out...



Story time aside let me fire off some quick ones:

I believe you are fully in control of how you spend your ''pocket'' money.

To your defense (albeit very very weak) I believe your parents advised against paying the handling fee, I know Takealot doesn't make their customers pay this but that is because they refund their marketplace sellers the success and fulfillment fees. The sellers still have to pay for the initial shipping to the warehouses (in a 65/35 split between jhb and cpt). And for items that need to be returned back to them this as well. In short I find it off you questioned Senshi's request if you were happy to buy his store pricing.

I might be able to maybe understand your parents somehow not happy with the idea of not paying the 15% handling but this is in conflict with my point about you have final control over your pocket money... I did advise you to pay it... You would not have had this bad deals on your record if you did.

Now I'm not even gonna bother to touch the ''I have no money'' or the threads where you showed interest in buying stuff...
Because I can expand on the last record on your itrader feedback:

I am referencing here were you sold your iPhone: [Wanted] - iPhones all models welcome | Phones
Now this is exactly the kind of thing I would have suggested if you mentioned the ''issue'' you told Senshi about why you ''couldn't'' pay the handling fee. Because in life you cant have your bread buttered on both sides. Not having money to pay your commitments is one of the reasons why this very platform exists. But I highly doubt you sold this to raise the funds to pay Senshi...

I know it is resolved now (with the help of your mum, nothing to be shameful about there)

BUT:
''at the end of the day if Senshi gives me time to work this holiday I will pay him.''

I don't know why you thought this would be fine.
This would never fly anywhere else but here on Carbonite. We are way to tolerant for our own good.

Honestly the verdict of ''x amount of time to pay back'' on previous bad deal threads is something I have never agreed with.

It just assumes that the one without the money owing to them can carry on as is all dandy.

MY PERSONAL BELIEF is that if you don't have the money for something you want you do without it
And if you owe someone else money or if you are in a pinch and need something then instead of asking others or requesting a grace period you sell off the luxuries you do have

Don't take everything for granted.

I am truly fortunate enough to not have needed to resort to this myself but my itrader still reflects the selling off of items I have deemed excessive. And yes there are new toys I always wish I had lol.

Senshi keeps spamming me to upgrade to Ryzen (funny parts of your setup are better than mine in that respect)

In addition the funniest part about all of this is how you didn't even truly need the broken cooler fixed because you always had the intention of getting a corsair aio. On Senshis, good advice, you got it replaced. But could have avoided all this mess by leaving it be.

But in the end you will never ever see this as being your fault...


And I guess this is why I said I'm disappointed in you.
 
I am going to write an over reaching comment in regards to the above comments from Senshi, Trinitron and Deago.

Senshi has been paid the fees, against my better judgement. The reason that my parents did not want me to pay the fee is because this is not required at any other store we have ever dealt with. After further investigation my mother found out that if a product is returned within 10 working days of purchasing the product a handling fee cannot be charged. I am no legal genius nor do I fully understand the consumer rights. The consumer right states that a product may be returned without a handling fee if the state of the product is: opened, depleted or used to any extent if the user is not happy. There was no clear indication whether the product can be returned with or without a fee if the consumer damaged it. However it did state that a supplier or seller would normally try to pressure the buyer into paying for the repair and handling fee when in actual fact it is supposed to be handled on the suppliers end. At the end of the day I do not understand much and if my understanding of my consumer rights are that of an incorrect stance please correct me where correction is due. Another reason that my parents were obliged to pay the fee were because I did not damage the cpu. On Carbonite Senshi is much more reputable than I myself am, hence the community will always take his side despite the fact that am the consumer, a general practice in the retail world is that the “consumer is always right”. Once again if I am wrong please correct me. I reported a broken CPU cooler, Senshi then (yes I do understand that he was being very kind and going far out of his way by getting me a new CPU without me returning the one with the broken CPU cooler) asked me to return the whole unit and in no way shape or form did I at ALL say it would inconvenience me to not have a working computer, this was his assumption. He requested me to send the whole unit back, had he not requested this, we would not be here. I could have simply sent back just the cooler, and in this state I would have still had a PC that works and subsequently would not be left without a working computer.

I agreed to send the whole unit back because Senshi went out of his way for me and I appreciate that. To counter his and Deagos comment on me not cleaning the cpu, I informed Senshi that I did not clean it as I have 0 experience on how to clean a CPU nor did I have the correct cleaning agent or method. I did not want to cause any damage had I done it incorrectly nor did I want to cause any static damage.

To summarize, at the time this post was uploaded Senshi has been paid in full.

“being told the buyer "has 0 money" when he is constantly buying other parts” this statement sits with me… Senshi knows that I have no money, money is defined as such by Wikipedia: “Money is any item or verifiable record that is generally accepted as payment for goods and services and repayment of debts, such as taxes, in a particular country or socio-economic context.” Vouchers do not count as money, my single purchase of a Liquid cooler was made with vouchers, you can ask JazzyC himself if you like. As Deago said I could have offered Senshi a voucher. I did not even think of this because of this question: WHY would a company accept a voucher? It’s not that hard to think of. I agree, I could have sold one and been done with the quarrel, I did not think of this and yes I am at fault. With regards to the interest in monitors I did not purchase any as I did not have enough vouchers for any. Hence, no purchase was made.

“telling others in discord how much money he and his relatives have”. I am not going to go into this but Senshi knows somewhat of my backstory, this being used against me is a low blow, completely. I sat with him one night and we spoke it through, proper heart stuff. I haven’t been in the discord in a minute, since he spoke to me I refrained from talking about relatives money.

“You've made this situation happen over effectively R160”. Senshi was well informed that this fee would be paid once he sent me the required documentation as this was an official RMA, so I was expecting an invoice of some sort. I was gladly going to pay this fee with money that I was going to borrow from my mother, at the time she refused to pay more. The only reason I am paying the full fee now is because I want this out of my way, I do not need the added stress in my life.

Now onto Deago… I don’t even know where to start, from our first conversation about a Toyota 86, having no prior contact, you immediately took a disliking for which reason I do not know. On the part about the chores I am unsure of whether or not you heard correctly because your information is utterly and completely wrong, so far wrong it is laughable. I clearly informed that I had not received pocket money for the past 4 years, where you got “for that week” is beyond me, quite baffling if I may say so myself. With regards to the discord ban, I was under the impression that it was Ageless and I later found out it was not, the reason for my conclusion was that the trolling could have only happened with admin rights. He was the only admin online. I was wrong and I admitted it.

You referenced my thread stating I was begging to be unbanned. Where on earth you saw that I was begging is beyond me, please if you have the time of day, show me where I was begging. I was unbanned already, to which the reason for my post was to apologize and to thank Ageless for his grace.

To be quite clear, I made no payment for the case I showed interest in, the case I wanted from the start is the case I have now, at the end of the day the case is mine and it is my choice and my preference, if you do not like it that is your baby completely. With regards to Senshi defending me, this is our private matter, he knows I am thankful for that and I am grateful for that. That however has nothing to do with you.

With regards to the discord ban, this had nothing to do with the lesson I learnt from my “I am sorry post”, this was another matter on what people find “tasteful or distasteful” in your words.

I have already made reference to the lack of cleaning the CPU, please read above. I am unsure if you know this but whenever any person sends back a product it is no ones intention to damage the product so using my “damaging” (yes it was damaged, no I still do not think it was me, but I will take the blame as I am the only person besides Senshi that could have damaged the CPU, and if I were to claim it was Senshi who falsely accused me, I would be nailed, hence me taking ownership of the issue, sometimes it is better to tuck your tail and just go on) against Senshi’s good heart is wrong of you.

Your reference to the waybill… I will GLADLY call the courier, the specific courier, who collected from me. I was informed that there was no collection booked for my address, only a delivery. I then tried to explain this but certain peoples ARROGANT personas (not Senshi) over powered my voice and would not let me speak, I am at the end of the day the person who dealt with the courier in person. I tried to explain what the courier said but was constantly hushed and told I was in the wrong.

I have already mentioned, but the reason for dibsing the monitors were to purchase them with takealot vouchers, only. I do not even need to explain where the vouchers came from but to put your heart at ease, they came from a return of a faulty product.

On regards to the 3D printer. Yes I did purchase one, but as we all know this was yet another “jumping to conclusions” moment. This was not for me, well yes it was but it was purchased on behalf of a family member of mine. For a company idea we have, I’ve discussed this idea with Tbin and I think Tri. I am so tired of having to re-explain things so many times.

With regards to the Fortnite account, I let a friend use my account, at the time 2 years ago I had no intention of selling it. Out of the good of my heart I let my best mate jam on it. I informed him that I wanted to sell it. He was perfectly fine with this, he didn’t want anything for it, as it is my account, my money and he invested none of his own money into the account. If he had put his own money into it I would have gladly offered to pay him what he spent. However you do not listen to me, you don’t have to either. But if you are going to use my words against me at least use them correctly, that’s all I ask.

“The true reason you didnt buy the gaming monitor” Who are to to be the one who names my reasons for me doing or not doing something? I didn’t purchase the monitor BECAUSE I did not have enough takealot vouchers for it. I did however have an IRL friend show interest in a swop of monitors. He wanted a clean swop, I offered money because I knew the value difference, he didn’t want much. We have not even made the swop yet.

The whole thing about my money and my parents is my ordeal. It is not your duty nor your right to say whether I have money or my parents will bail me out.

Now onto Tri..

Just want to say a thanks to him for giving me the benefit of the doubt most times. He has honestly been a genuine guy to me and extremely helpful.

I agree, I do not consider myself financially savvy, however I am learning. My rate of learning is no ones right to know. With regards to the learning experiences, I agree I have slipped up one too many times. I fully take fault for this.

I have already given my parents reasoning for not paying the handling fee.

With regards to my latest iTrader: That sale was made on behalf of my mother, Senshi does know this. This money is not mine, nor do I have access to it. The money is my mothers. The buyer, Ubertech, can tell you this as it was paid into my mothers account.

At the end I claim full responsibility for this issue. It could have been easily avoided. I am sorry to Senshi for how I acted and for the dissapointment that I have brought to Tri.

Senshi has been paid in full.

Bill.
 
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