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Asus Zenbook Failure

AresFaithfull

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Hi

I have a Asus Zenbook laptop that has stopped working after a recent windows 10 update. I took it into rectron for assessment and i have just been notified that the whole motherboard has to be replaced, and that they will begin an RMA process on the laptop.

We purchased the laptop last year August and now just after a year and a bit of usage a windows 10 update makes the laptop inoperable. I am waiting on feedback from the Rectron technician for his analysis so i can forward it on to you here.

Any advice or assistance will be greatly appreciated
 

Phence

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Did you try to reinstall Windows? Can you get in the BIOS and does it POST - this is a critical question to ascertain if it is the motherboard.
 

veez007

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Asus has not renewed their digital licenses with Microsoft even my asus strix sound card has stop working, alot of posts online abt it
 

Johannes Kerkorrel

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Sounds like it could be time co-incident.

Not sure what change the update would make that bricks a motherboard - possible I suppose but I think it's likely the motherboard failed independently of the update.
 

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