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Asus SA went the extra mile for me.

ian_stagib

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I believe that when a person receives great service then it should be shared and @ASUS South Africa did that for me recently.

@SphinxMods has been busy with my mod and when I gave him my pc I mentioned that I was having some seriously weird, intermittent, usb issues. I tried to lay out the story as best I could and it was pretty soon after that the Asus tech guys in Taiwan were on the case trying to figure out what it could be so that if there was some firmware issue they could update it. Eventually it seemed that it might just be me and even though I had bought my Rampage VI Extreme off ebay, due to there being none in the country after my first one got damaged in transit / at the supplier, they replaced it with the last one they could find. Ordinarily they had no reason to honour a foreign purchased board but they still accommodated me, without me even asking.

I have been a fan of Asus for a long time and this kind of experience just reaffirms the belief that I am investing in a quality product and quality company.

Thanks @ASUS South Africa !
 

ASUS South Africa

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Glad we were able to help Ian, thank you for the ongoing support!

Just for other members that might be reading this post, we normally do not honour grey imported components, due to our warranties being carried by our local distribution partners.

As this was a very special case, we were able to assist with pleasure, and cannot wait to see the final result of your mod! :)
 

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