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Antec Prism fan malfunctioning

Ultra

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Good day

I bought an Antec Prism 5+C pack this past weekend, I got the time to install the fans and one of the fans RGB is malfunctioning.

I switched the ARGB plugs on the controller to another one but the problem still persist with the spesific fan.

I see the product has a 2 year warranty if you could assist please to get the fan sorted.
 

Evetech Support

Evetech Support
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Hi there,

Sorry to hear about the faulty fan - We will be more than happy to replace the entire fan pack but you will have to bring in your product to our support department to test, if the fault is found then we should be able to help you out the same day

Thanks
 

Ultra

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Hi there,

Sorry to hear about the faulty fan - We will be more than happy to replace the entire fan pack but you will have to bring in your product to our support department to test, if the fault is found then we should be able to help you out the same day

Thanks
Good day

I am not from the area so getting it there will be difficult. I'll see when I will be able to send it through with someone going that side. By when should I return it?
 

Evetech Support

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If it is within 7 days then it will be a direct swap out at Evetech.

However if it is out of that period then we will have to send it in to suppliers to get replaced by them.

So either way it will be replaced if it is within the warranty period, but the sooner the better.

Thanks
 

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