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Afrikaans Booking agent - Customer service


Fresh Spawn
Rating - 100%
5   0   0
Mar 2, 2018
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Position Available: Afrikaans Booking agent
Number of Positions: 3 - 5
Employment type: Permanent
Salary: R8400.00 + Commission (R1000 minimum guaranteed for the first 3 months) - you should easily make more than that after month 2
Perks: Coffee, some fun monthly events,
Starting Date: ASAP
Location: Westlake, Western Cape
Please DM me if you are interested and I'll send you all information

Job Description/Requirements:

The Role entails the following:
This position will require you to support both guests and establishments with any query they have, all the while offering them great customer service as well.
This will involve
- Maintaining relationships with guests and establishments
- Communicating and educating guests and establishments on procedures and policies
- Assisting guest through the booking process and offering after care assistance
- Resolving problems
- Completing assigned work before deadlines and in an professional manor
- and more
Abilities required
- Clear communication in both Afrikaans and English
- Strong computer skills
- A clear, confident and friendly telephone manner is critical
- The ability to work within a team
- The ability to handle difficult situations
- The ability to adapt to changes and learn quickly
- Hardworking and good work ethics is a strong benefit.
Working Hours and Public Holidays
Agents will be working in shifts from 7:30 to 16:30, 8:00 to 17:00 and 8:30 to 17:30.
Agents will be required to work some weekends depending on shifting, usually just 1 weekend a month, either a Saturday or Sunday / or both. Agents will be compensated in time back for working on weekends.
Agents will be required to work some public holidays and will receive compensation for this.

NOTE: Please do not apply if you cannot speak fluent Afrikaans.

Please DM me if you are interested and I'll send you all information

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