Percent received of goal amount for this month: (52%)
Please donate to, amongst other things, purchase and install modifications for Carbonite.co.za, the licensing fees for the Vbulletin software, and some of the hosting costs.

Results 1 to 9 of 9
  1. #1
    Join Date
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    Carbonite down? Post dates and times here

    Hi Guys,

    Please post the dates and times for carbonite downtimes here.

    Rules:

    - Please post each date/time combination only once. If you see it's already posted, please move along.
    - If you see somebody posts a date/time, and you know for a fact Carb wasn't down, please report the post and ask the mods to remove it.
    - Mods, please keep this thread clean. Only date/time combos must be posted, as I'll use this for our hosts to identify where they must look in the access logs, to make things easier for them.

    Thanks
    FS

    EDIT:

    Guys, our hosts asked me to ask you guys the following, should further downtime happen:

    - Screen shot of the errors you receive
    - Your public IP will allow us to check the web server logs, this can be found over here:
    https://my.elitehost.co.za/whatismyip.php
    - A trace route to the server would allow us to determine if its local peering or network issues. Trace route can be done by following:

    Windows XP / Vista:
    ===================
    1. Please click Start > All Programs > Accessories > Command Prompt
    2. In the window that opens, type: ping
    carbonite.co.za
    3. After that finishes, type: tracert
    carbonite.co.za
    4. After that finishes, right click > select all > right click on the window again to copy the result
    5. Paste the result in this thread by right clicking > paste
    ===================

    Windows 7 / Windows 8:
    ===================
    1. Please click Start > Type in "cmd" without quotes and press the "Enter" key
    2. In the window that opens, type: ping
    carbonite.co.za
    3. After that finishes, type: tracert
    carbonite.co.za
    4. After that finishes, right click > select all > right click on the window again to copy the result
    5. Paste the result in this thread by right clicking > paste
    ===================
    Last edited by Firestar; 23-11-2015 at 01:15 PM.

  2. #2
    Join Date
    May 2014
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    Re: Carbonite down? Post dates and times here

    Saturday (21-11-2015) and Sunday (22-11-2015) I was unable to access the site between 8am and 9pm

  3. #3
    Join Date
    Feb 2011
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    Re: Carbonite down? Post dates and times here

    Monday 23 Nov 2015 1am i tried refreshing and it would stay frozen ...thought it was my pc but same story on my phone (sam note 4 LTE)

  4. #4
    Join Date
    Apr 2010
    Location
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    Re: Carbonite down? Post dates and times here

    Guys, I edited the first post with the red part. Please do a ping and a tracert, as well as a public IP check, the next time you get carbonite being down.

    Thanks!

  5. #5
    Join Date
    May 2014
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    Re: Carbonite down? Post dates and times here

    Not sure if it was just me, however I was able to tracert as well as ping the site but couldnt access it until now (30minutes of down time)

  6. #6
    Join Date
    May 2014
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    Re: Carbonite down? Post dates and times here

    To go with the above comment:

    Microsoft Windows [Version 10.0.10240]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\Users\Kyle>ping carbonite.co.za

    Pinging carbonite.co.za [196.46.186.152] with 32 bytes of data:
    Reply from 196.46.186.152: bytes=32 time=17ms TTL=59
    Reply from 196.46.186.152: bytes=32 time=17ms TTL=59
    Reply from 196.46.186.152: bytes=32 time=17ms TTL=59
    Reply from 196.46.186.152: bytes=32 time=17ms TTL=59

    Ping statistics for 196.46.186.152:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 17ms, Maximum = 17ms, Average = 17ms

    C:\Users\Kyle>tracert carbonite.co.za

    Tracing route to carbonite.co.za [196.46.186.152]
    over a maximum of 30 hops:

    1 1 ms 1 ms <1 ms 192.168.5.1
    2 1 ms 1 ms 1 ms rtr3-c16-dc1.macrolan.co.za [41.222.225.255]
    3 2 ms 2 ms 2 ms 41.78.6.36
    4 17 ms 19 ms 17 ms 41.78.4.131
    5 17 ms 17 ms 17 ms aitonline1.jb1.napafrica.net [196.46.25.211]
    6 17 ms 17 ms 17 ms server.prophecy.co.za [196.46.186.152]

    Trace complete.

    C:\Users\Kyle>

    Carb Down.jpg

  7. #7
    Join Date
    May 2014
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    Re: Carbonite down? Post dates and times here

    Please see times on the bottom right

    carb ping.jpg
    carb trace.jpg

  8. #8
    Join Date
    Apr 2010
    Location
    Johannesburg, Gauteng
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    Re: Carbonite down? Post dates and times here

    Hi Guys,

    Ok, it seems Apache ran out of resources and then stops responding. This has now been increased, and hopefully we won't have this problem again any time soon. There are quite a few international IPs on the server, and we're going to look at blocking those for a bit to see how this affects server performance.

  9. #9
    Join Date
    Sep 2010
    Location
    Cape Town
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    Re: Carbonite down? Post dates and times here

    16:23 - Carb Down

    Error: ERR_CONNECTION_ABORTED

    Pinging carbonite.co.za [196.46.186.152] with 32 bytes of data:
    Reply from 196.46.186.152: bytes=32 time=25ms TTL=53
    Reply from 196.46.186.152: bytes=32 time=24ms TTL=53
    Reply from 196.46.186.152: bytes=32 time=22ms TTL=53
    Reply from 196.46.186.152: bytes=32 time=24ms TTL=53

    Ping statistics for 196.46.186.152:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 22ms, Maximum = 25ms, Average = 23ms

    Tracing route to carbonite.co.za [196.46.186.152]
    over a maximum of 30 hops:

    1 2 ms 3 ms 4 ms 192.168.7.5
    2 25 ms 3 ms 2 ms 192.168.254.2
    3 15 ms 3 ms 9 ms 196.214.217.1
    4 6 ms 4 ms 11 ms 196.26.78.33
    5 8 ms 10 ms 5 ms 168.209.6.12
    6 5 ms 4 ms 5 ms 168.209.2.10
    7 4 ms 5 ms 7 ms 196.36.84.154
    8 32 ms 24 ms 24 ms 41.84.12.83
    9 27 ms 26 ms 26 ms 41.66.152.58
    10 22 ms 23 ms 25 ms 196.46.186.152

    Trace complete.


    Was down for about 4minutes on laptop and mobile.
    // Intel i7-4790K || Corsair H100i || MSI Z97 Gaming 7 || 16GB Corsair Dominators || Asus GTX980 STRIX \\
    // ASUS 27" ROG SWIFT || Corsair K70 Red || Razer Deathadder Chroma \\

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